What Effect Will Siri Have on Search?

You have seen the new iPhone 4 commercial where SIRI helps its owner find search related terms on the device. What is Siri you may wonder; and what does it do? Siri (Speech Interpretation and Recognition Interface) is an intelligent personal assistant and knowledge navigator that uses a natural language interface to perform actions for its user over a device.

Apple currently uses Siri on it iPhone 4S platform launched in October of 2011. Apple’s implementation of Siri integrates with default iOS functionality, such as contacts, calendars and text messages. More importantly, from the search perspective, it also supports searches from Google, Bing, Yahoo, Wolfram Alpha, and Wikipedia. Siri also integrates with Google Maps and Yelp! search results. Apple has claimed that an individual’s search result preferences will be personalized as the software learns from a users search results.

The fact of the matter is, Siri is only available on a handful of devices available to consumers, so it would be very shortsighted to think that this is going to have a massive effect on search right now. Projecting from my own years of experience with end users, most are likely to use their default search engine when looking for a hotel on the Internet.

This is good news for those of us who have spent time researching the long tail keyword phrases for mobile sites. Up until now, most mobile searches have centered on a very limited keyword search phrase. Even mobile devices with QWERTY keyboards are difficult for typing long texts. This is the reason why mobile searchers usually are very brief in their search queries limiting searches to only 1 or 2 words at the most. A common mobile tactic has been that if you don’t rank well for shorter key phrases (they are also the most competitive), then you will be missing a lot of mobile traffic. Will Siri change this?

The answer is a resounding, yes. As voice recognition programs become more mainstream in search, the pattern will change. Instead of a user searching for “San Antonio Hotel”, the Siri search may look something like this, “Find a 4 star hotel on the San Antonio Riverwalk”. Those who take the lead and begin to optimize for these longer keyword phrases will have an advantage over those who do not.

In mobile search the limitations of scrolling are more severe than those of Desktop users. A page with 10 search results fits on the screen of a desktop but on a mobile device it might be split into 2 or more screens. In mobile search, it’s not the Top 10, it is more the Top 3 because only the first 3 or 4 positions are on the first page and have the highest chance to attract the user’s attention.

In the not so distant future, the integration of Siri will begin to affect strategies and optimization efforts. However, most of these things should be part of your SEO strategy from the start. Remember, it’s not about people getting to your website through Google placement alone. With Siri and other similar interfaces, visibility will come from other sources as well. Siri wants to give users a visual experience and draws data from local listing sites such as Yelp, Google Maps, Citysearch, YP, etc. There are more than 60 of these sites on which it is well worth your time to create a listing, not just for Siri but also because getting listed on (and getting links from) these major sites will improve your local listing and organic placements in SERPs as well.

The New Facebook Timeline

This past week I received a lot of calls and emails on this subject, and I wanted to give my Hoteliers an overview of the changes that are coming.

 Just when you think you’ve gotten the hang of Facebook, the popular social media site introduces yet another change: the Timeline. This time, however, Facebook is attempting to make the navigation cleaner, and provide greater flexibility with images, posts, tabs, and more. Hoteliers have until March 30th to make their changes and get acquainted to the new Timeline.

 The primary change with the new Timeline will be the layout, which will feature a more personalized layout with a cover photo, highlighting features, and the ability to edit and update without navigating to a separate page. Though the changes won’t interfere with custom tabs, hotel brands can select their most important tabs and display the top three up front.

 What is popularly known as a Facebook Wall, will now become a true timeline. Brands will still be able to control their content, post status updates, and engage in conversation, with the added benefit of sharing milestones. The Milestones allow users to add special events to the timeline; for example, hotels can add notable events such as renovations, special awards, or even times a celebrity stayed at the hotel. Hotels are encouraged to tell their authentic stories and highlight their achievements to educate their potential guests.

 Unlike before, with Facebook Timeline, brands will now be able to send and receive private messages, which allows for much deeper consumer interaction. Page managers can take extended customer inquiries off the Timeline and into a private message, which avoids clutter on your timeline, and a good opportunity to get a personalized relationship with the guest.

 Finally, Facebook plans to roll out analytics that will give Page administrators visibility regarding real-time activity on their space. Administrators will be able to see what’s happening on their Pages, tweak their content and advertising, check if a post is performing poorly, and then replace it if necessary. The upshot is that the analytics tool will help businesses determine which tab to promote on a day-to-day basis.

 Think of this change as your early “spring cleaning” – tidy up your page and do some research on your company’s history. Here’s your chance to get your hotel’s story out there, control the success of your page with the new analytics feature, and, of course, stay at the forefront of the users’ attention. Brands that constantly create engaging updates and share important milestones will continue to be more significant in their market.

 Useful Links:

http://www.facebook.com/about/timeline

http://mashable.com/2012/02/29/facebook-brand-timelines-changes-marketing/

http://mashable.com/2012/03/01/facebook-timeline-brands-guide/

 

Big Billboard Ads…Still Not Big Enough For Tablets.

Times are changing. By now, most hotels have adapted to this saying, but few will find ways to play catch-up with altering consumer behavior. Remember, the best way to stay in the game and pave the way for your own hotel’s success is to fully embrace the latest trends, because we all know that hiding or praying will not make it go away.

With that said, let’s take a look at the power of the tablet, and how it has created yet another shift in the way consumers interact and spend money. It’s no surprise that since the adoption of tablet devices in April 2010 (the launch of the first iPad), the use of tablet devices has exploded and continues to grow rapidly. Findings presented at the Mobile Insider Summit in January suggest that when it comes to mobile commerce, tablets are utilized more for buying rather than browsing.

Here’s where hotels fall in: With the continuous rise in tablet usage, it is important to evaluate and develop fresh hotel strategies to better attract and retain tablet visitors, which is where mobile ads can have an impact. Rather than spending vital marketing dollars on the once popular billboard advertising, you will be much better off putting money and effort in mobile advertising.

The point of advertising is generally to send an effective message about your hotel with the intent to attract potential guests. When you create mobile ads, you have a powerful advantage to strategically place them where you know your specific target audience will go. Travel websites or hotel booking sites such as TripAdvisor and Expedia are perfect mobile ad spots. Tablets are great travel research tools, and your customer base will likely be using it to seek hotel rooms whether they’re at an airport, on the road, or sitting in bed. Yes, billboards are also located in designated spots as well, but there is no guarantee your customers will be looking, or even driving by that advertisement.

Another advantage is that mobile goes wherever the customer is. Remember, the Internet never sleeps – so any time of the day or night – someone can and will be looking at your ad, which leads to an opportunity for immediate sales. With the static location of billboard ads, customers may overlook it because of poor location, too much competition, or simply because they are too busy searching for rooms on their tablet.

A study from Marin Software Inc., an online advertising services and technology firm, found that in their analysis of paid search, consumers are more likely to click an ad on a search results page when using smartphones and tablets than when using desktop and laptop computers. The click-through rates in the fourth quarter of 2011 measured 0.95% for desktops and laptops, 1.25% for smartphones, and 1.31% for tablets, with a projection to see a rise in those tablet numbers.

With those numbers, it’s clear that the tablet has quickly emerged as the third digital screen in consumers’ lives. Start acting like your customers do; see what attracts them, create a personality for your hotel, and create engaging mobile ads to leverage tablet users. This market of consumers using tablets is rapidly growing, and hotels can no longer afford a “one-size-fits-all” approach. Considering how much the Web has influenced hotel bookings, it is apparent that traditional billboard ads have been decreasing in effectiveness.

On an industry scale, sales of tablets are up about 400% compared to the same time period the year before. In fact, in Quarter 2 alone (2011), Apple shipped over 10 million iPads, which is nearly four times the amount of MacBooks they sold in the same period.[1] The Adobe Digital Marketing Insights analysis of 16.2 billion visits to retail websites shows that consumers using tablets are a distinct and lucrative customer segment that should not be overlooked.

Make sure 2012 is a captivating and innovative year for your mobile commerce by getting on board with the changing times, and getting an edge on your competitors. Mobile ads obviously offer more opportunities to get a response with easy interactivity, links to your site, and opportunity to target your customer base. While we can not shape or predict consumer behavior, we can certainly build on it.

Out with the old, in with the new! Unlike hotel billboard ads, here’s a saying that won’t become obsolete.


[01] Mogelonsky, Larry. “How Your Hotel Can Use Tablets.” ehotelier.com. 0September 21, 2011. <http://www.ehotelier.com>

Google’s Future: Everyone on Page 1

Google Infinite ScrollGoogle knows that people rarely go past the first page.  When doing a search, if they do not find what they are looking for in the first page of search results, people are more likely to review the results again or change their search than go to page 2.

This creates as many problems for Google as it does for website owners.  Google has more ad inventory that they would like to display to searchers.  They also have richer content that they are reluctant to display because it would result in fewer page 1 listings.  Google’s solution: infinite scroll.

Infinite scroll removes the pagination for search results and replaces it with a simple “show more results”  button at the bottom.  This is similar to how your Facebook wall currently functions.

This is not science fiction, Google has begun live testing this function.  Here is an example captured by Waebo:

What does infinite scroll mean for hoteliers? Simply: More!

More visibility for those properties not on page 1.  In major markets this could be a significant difference for a lot of hotels.

More opportunities to stand out as Google uses this real estate to expand Universal Search and Rich Snippets.

Google has confirmed that they are working on the infinite scroll functionality, but will not comment on a timeline for its introduction.  So, for now, we are left to wait and anticipate.

To learn more about Infinite Scroll and how it could effect search results check out GSQI’s article at:
http://www.hmtweb.com/imd/?p=1132

Google Buys Zagat

Google Buys zagat

This summer Google made significant changes to their local listings, Places.  The changes centered around removing content Google had been displaying from third party websites, including reviews from travel sites like Trip Advisor.  For hotels this resulted in a significant visual change to Places listings as hundreds, even thousands, of reviews disappeared.

The move also set Google on a course to rely on their own content for local listing.  This strategy became even clearer today when Google announced their acquisition of Zagat.  In their release Google stated, “Zagat will be a cornerstone of our local offering—delighting people with their impressive array of reviews, ratings and insights.”

There is no immediate impact to the hotel industry from this move.  However, Google’s intentions to build their own local content is clear.  So, whether it comes from another acquisition or an expansion of the Zagat brand, expect Google to attempt to make further inroads into the travel industry.

Google will find a way to be a larger player in hotel reviews.  This type of relatively inexpensive, user generated content provides significant value for their Hotel Finder product and their rate driven pay-per-click ads.

Trip Advisor has good reason to be alarmed when they look in their side mirror.  Google is coming fast and is much closer than they appear.

Tour The New Google Places

When Google made significant changes to their Places listings, it also changed the appearance of the listings as users see them.  Here is a quick tour of a typical hotel listing on Places highlighting what is new.

The listing begins with standard information about the property pulled from the Google Places database and other sources.  The most significant change here is the addition of a prominent “Write a Review” button highlighted in red.  Since Google has largely eliminated 3rd party information, including reviews, from their listings they are looking to attract more of their own content via this type of promotion.

The “total reviews” count displays only the number of reviews on Google itself.  For most properties this is a small fraction of the number of reviews Google used to display.  In the case of this Embassy Suites there are only 7 reviews versus 307 just a few months ago.

Hotel Local SEO

Next Google displays their Book Now feature followed by photos.  Little has changed in these 2 areas, the information for the Book Now continues to be fed by their PPC program for OTA’s and the photos continue to display 3rd party content with clear notations as to the sources.

Google Hotel Pricing Ads

The other area with significant changes is the reviews section.  Again you see the clear call to action encouraging reviews on Google.  Gone are the listing of reviews from other websites and gone are the excerpts from those reviews.  You still see links to reviews on other websites at the bottom of this section, but otherwise the 3rd party content has been removed.

Google Places Reviews

The last area that has changed is conspicuous by its absence.  More About This Place, or citations, used to show mentions of a hotel on other websites.  In their redesign, Google completely removed this content from their listings.

Remember that a change to the formatting of Google places does not mean a change to their local search algorithm.  Still, given the visibility of this information on Google, any hotelier should be familiar with the content of a Google Places page, most of your customers are.

Google Launches Hotel Finder

Search giant Google took another big step into the travel industry recently when they introduced their new Hotel Finder.  The tool draws data from the Google’s Places database and offers a unique feature which allow users to draw a customized search area.  Here is a quick visual tour:

Google Hotel Finder Full Results

Example of results for a search on Google Hotel Finder for Boston

 

When a user clicks on a specific property, more detailed information from Google’s Places database is displayed for that property.

Google Hotel Finder Detailed Listing

By clicking on a property users see a more detailed listing

Finally, when a visitor clicks on the “Book” button at the bottom right of each listing they see hotel rates from Google’s Pay-Per-Click program.

Google Hotel Finder Rates

The "Book" button displays rates from Google's pay-per-click hotel program

 

In addition to the custom map, the Google Hotel Finder contains some interesting features including:

Shortlist: allows users to easily select and compare a group of hotels they are considering

Fliters: Their price and Class & rating filters make it easy to narrow the focus based on a users preferences.  I was able to quickly find the only 4 & 5 star hotel less than $250 per night.

 

What does this mean for hotels?

1. If you thought Google was done making inroads into the travel industry, you were wrong.  You can expect for them to continue to experiment and look for ways to become the center of travel search.  It is a natural evolution of their core competancies.

2. The quality of your reviews on Google just became that much more important.  Through Hotel Finder, users can now filter out properties with poor average reviews on Google.  Best practices have always involved generating positive reviews from guests across several websites.  Hotel Finder is just another reason why it is critical that Google is one of those sites.  Those hotels with a large number of positive reviews on Google will see significant benefits as Google, and it’s users, begin to rely more and more on Google content.

3. Google continues to leverage their pay-per-click pricing ads.  When these ads were introduced on Google Maps the effect to an individual hotel was minimal.  When Google rolled the ads out to their main search results things changed significantly.  Now Hotel Finder makes it clear that Google plans to use these pay-per-click ads as their primary way to monetize hotel search.

It will be a while before we know if Google’s Hotel Finder gains any significant share of the hotel search market.  Google itself labeled it “Experimental”; one would assume this is a step below their traditional “Beta”.  However you can expect Google to consistently look for ways to improve Hotel Finder and expand their presence in the travel industry.  As always, it will be an interesting ride.

Google +: 4 Things To Know

Google Plus for Hotels

Unless you have been on vacation for the entire month, you have probably heard about Google +, Google’s official entry into social networking.  The launch has created significant excitement attracting more than 10 million users in just a matter of weeks.  But what is Google+ and should you care?  Here are 4 important things for a hotelier to understand.

1. CirclesGoogle Plus Hotels
What really makes Google + unique are circles.  Circles are groups of people in your life: co-workers, family, fraternity brothers, etc.  Unlike Facebook, Circles in Google+ are extremely easy to setup.  Even more important, you can easily use Circles to control the content you view and share.  A picture from the weekend can be shared only with friends while a company announcement can be shared only with co-workers.

On the viewing side it is easy limit your Stream to display only the content from a particular circle.  Want to catch up with those crazy college friends?  Select that Circle in your Stream and you see just their updates.  You quickly see what is going on without combing through lots of other updates you are not interested in.

2. Feedback is Positive
Those early adopters generally have positive things to say about Google +.  Coming to the game late gave Google the advantage of seeing what worked and what did not in the social media space.  They have done a good job of identifying the weaknesses of Facebook and Twitter and addressing them in their product.  Among the positive comments posted on Mashable by Google + users, the following stood out:

“The clean user interface of Google+, combined with the lack of distracting elements, or so-called features (such as all of the add-on games and apps on FB that clutter up your stream), that I never use, attract me to Google+. This, combined with the Circles feature, choosing who you share with, are the primary draws.”
~ Scott Davis

“If Facebook and Twitter had a baby, they’d call it Google+.”
~ Olaf Wempe

3. It is Too Early to Know Anything
Google + is still just in Beta.  Although 10 million users is promising, it is still less than 3% of Facebook’s audience.  Plus, there is rampant speculation as to exactly how engaged Google’s current users are.  They may have setup profiles on Google +, but the statistics show that they are not returning and interacting regularly.  In Beta this is far from unusual, but not promising either.  Simply, it is too early to either dismiss Google + or crown them with any awards. We will simply have to wait and see.

4. Google Does Not Allow Businesses, Yet
Google has been very public that it expects to offer business pages within Google + in the near future.  However, they are not available now and Google is actually cracking down on those businesses trying to circumvent the rules.  For now we are left on the sidelines to see how Google + develops.

Social media continues to present interesting opportunities for hotel marketing.  The engagement and ability to connect with guests on their own terms separates social media from other mediums.   Google + is an interesting parlay into this space and based on early feedback it is certainly worth paying attention to.   To learn more about Google +, try reading Mashable’s Complete Guide.

10 Facebook Tips Most Hoteliers Aren’t Doing

Hotel Social Media MarketingEye for Travel recently posted a valuable list of the 10 Things Hoteliers Should be doing on Facebook but probably aren’t.  It contained lots of good information and mirrored a recent project eMax completed for the Holiday Inn Gateway Centre in Flint, MI.

Here are some of the highlights from the article and examples of how the Holiday Inn implemented Facebook to their advantage:

1. Create a custom URL for your Facebook page

The Holiday Inn set their Facebook page to be: www.facebook.com/HolidayInnGatewayCentreFlint.  This gives your Facebook page a URL that is easy to share and makes the URL much more friendly to the search engines.  This particular URL also follows Eye For Travel’s suggestion to include the city in the domain.

2. List the hotel on Facebook places

If you visit the Holiday Inn Gateway Centre’s Facebook page, you will find check-ins next to the traditional “Likes”.  Check-ins are an effective way to promote your property across the social networks of your guests.  Every hotel should be considering how to leverage check-ins in their Facebook marketing.

3. Customize your page with a welcome page

Notice the engaging graphic display that greets visitors when the land on the Facebook page for the Holiday Inn Gateway Centre. First impressions count and a custom Facebook page is far more appealing to a potential guest than the basic Facebook wall.

4. Allow users to book directly from Facebook

Notice the “booking box” at the bottom of the custom welcome page?  That widget allows Facebook users to book reservations directly from Facebook.  The tool takes them right into the brand.com reservation system where they complete the reservation with confidence.  The Holiday Inn Gateway Centre also has a custom Reservations page  within their Facebook presence.  More opportunities to convert Facebook traffic into actual revenue.

Hotel Social Media Marketing

Holiday Inn Gateway Centre's Custom Welcome Page for Facebook

If you are utilizing Facebook to promote your property, consider these tips.  They are critical suggestions to improve your engagement and deliver revenue from your efforts.

Interested in learning more about custom Facebook pages and booking widgets?  Contact eMax to discuss ideas for your property.

19% of Hotel Searches on Google are from Mobile Devices

Hotel Mobile WebsitesGoogle quietly disclosed last week that 19% of hotel searches come from Mobile Devices.  The information, released on their Mobile Advertising Blog, emphasizes the increasing importance of mobile devices in the travel sector.

These numbers mirror what eMax has observed across our customer’s websites.  In April of 2010 only 1.3% of website visits were on a mobile device.  In April 2011 that number had increased to 14.2%.  Almost a 10X increase in mobile visitors in just 1 year.

Mobile users have unique needs.  The nature of their situation requires simple navigation to easily get to the information the need quickly.  Plus they have the restrictions of a smaller screen and slower internet connection than a traditional desktop user.

What do mobile users see when they visit your website?  Is your mobile presence meeting their unique needs?  Learn more about hotel mobile websites at www.emaxhotelmarketing.com.